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Frequently asked

QUESTIONS

  • 1. Where can I purchase your children’s books?
    You can purchase our children's books directly from our website in the UK. We also offer them on Amazon for customers in the UK, New Zealand, and Australia.
  • 2. Do you ship internationally?
    Yes, we ship internationally. Our books can be shipped to New Zealand, Australia, and other international locations.
  • 3. How long will it take to receive my order?
    For UK orders, delivery typically takes 3-5 working days. For international orders, including New Zealand and Australia, it may take 7-14 working days depending on customs and shipping carriers.
  • 4. Can I purchase your books on Amazon?
    Yes! Our books are available on Amazon UK, and we’re working to make them available for purchase in New Zealand and Australia through Amazon as well.
  • 5. What are the shipping costs?
    Shipping costs will vary depending on your location. UK shipping is typically a flat rate, while international shipping to New Zealand, Australia, and other locations will depend on the size of your order and shipping method.
  • 6. Can I get a refund or exchange my order?
    If your book arrives damaged or defective, please contact us within 14 days to arrange a refund or replacement. We do not offer refunds for change of mind.
  • 7. Are there digital versions of the books available?
    Yes, we offer digital versions of our children's books on Kindle through Amazon.
  • 8. Do you offer bulk or wholesale orders for schools or retailers?
    Yes, we offer bulk and wholesale orders for schools, libraries, and retailers. Please contact us directly for pricing and availability.
  • 9. Can I track my order?
    Yes, all orders come with tracking, and you will receive a tracking number once your order has been dispatched.
  • 10. Are your books suitable for all ages?
    Our children's books are primarily designed for young readers aged 3-8, but they can be enjoyed by children of all ages.
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